Case Manager

Job Description: The Case Manager/Intake Worker is responsible for application intake and review for all agency programs available in Bradford and Union County. The individual is required to assist low-income residents within their community with services and information needed to promote self-sufficiency, alleviate crisis and assist with their objectives and goals. The Case Manager/Intake Worker is responsible for maintaining all client records and ensuring that all completed files adhere to program guidelines, as well as maintaining case notes and performing follow-ups. Outreach efforts, reporting, community surveys, as needed, to assess the outcome of agency efforts to eliminate crisis and poverty.

Role and Responsibilities:

• Conduct face-to-face interviews with clients seeking program assistance, process online applications for assistance, collect data and documentation to determine program eligibility.
• Review client documents to ensure program guidelines are met.
• Submit files, reports and documents to the Administrative Office as required.
• Effectively and clearly exhibit professional written and verbal communication skill at all times.
• Answer phones, greets clients and others upon arrival and provide general information on programs.
• Implement and maintain good communications and working relationship with other community resource agencies.
• Respond to program inquiries and refer clients to community resources if needs cannot be met through agency programs.
• Maintain confidential records and information pertaining to clients.
• Perform other duties as assigned.

Qualifications, Skills & Ability:

• Demonstrates excellent customer service skills and the ability to communicate with others effectively listen closely and convey information clearly.
• Must have basic mathematical skills to calculate annual household income.
• Strong written and verbal communications skills.
• Must be detailed oriented, organized and have basic knowledge of establishing and maintaining a filing system.
• Must be able to multi-task, and work in a fast-paced environment.
• Proficiency in Microsoft Office programs.
• Must have the ability to type minimum of 25cwm.
• Demonstrates working knowledge of standard office equipment, including the use of calculators/adding machines.
• Self-motivated and have the ability to work toward objectives with minimal supervision.

Requirements:

• Minimum High School Diploma
• Pass background check and drug screening test
• Possess a valid driver's license and valid automobile insurance
• Bondable

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Typing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person