Case Management Supervisor

JOB SUMMARY

The Case Management Supervisor (CMS) reports to the Programs Manager, and provides Case Management services, crisis intervention, support and referral services for clients and staff. The CMS will be responsible for overseeing/supervising the provision of discipleship counseling of residents and clients in the Case Management Department. Duties also include assisting the Programs Manager in collecting data, entering data and overseeing tracking systems, attending various assigned meetings and being the key contact person for Regeneration Program Case Management staff. The CMS will also engage in positive networking efforts in local communities.

DUTIES

• Takes initiative to make decisions that protect the Mission and benefit the residents
• Periodically reviews treatment plans and performs follow-up to determine quantity and quality of service being provided to residents
• Documents all case activity; prepares correspondence and completes appropriate paperwork; and prepares weekly and monthly reports according to company guidelines
• Reviews case files with direct reports and keeps the Programs Manager informed
• Addresses performance issues in a timely manner and maintains a professional relationship with staff
• Secures the cooperation of social service agencies and local community resources to meet the needs of residents, and advocates for the development and/or maintenance of services for resident
• Updates Rommel database accurately and in a timely manner to generate correct information for reports
• Treats residents with respect, and shows love and compassion in all interactions
• Uses solid biblical principles to enhance positive life changes in residents
• Utilizes solid Case Management principles to oversee the care of resident.
• Is fair and consistent in resolving staff grievances, and fosters a cohesive team environment by practicing servant leadership
• Maintains a professional image when dealing with the public
• Solicits partnerships with community resources that can benefit residents
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned
  

• Oversees the daily workflow of the department and supervises team of Case Managers
• Leads, trains and conduct staff performance evaluations
• Oversees all client progress notes and documentation
• Handles discipline of employees in accordance with company policy
  

PERKS AND BENEFITS