Care Navigator (Bcba)

Welcome to Little Otter!
Little Otter is reimagining the way that children receive mental health care. We pair technology, and exceptional care to deliver high-quality personalized mental health support to families and children anywhere, anytime. Developed by Dr. Helen Egger, previously Head of Child Psychiatry at NYU Langone and Duke University, and the top minds in early childhood mental health, our programs empower families to get back to what matters the most as soon as possible. Little Otter helps parents better understand their child's emotions and behaviors, providing personalized care plans and evidence-based therapy.
The Role
We are looking for mission-driven team members who are excited to participate actively in growing the Little Otter team within the Operations & Customer Support team. Our Operations & CS team is small, so there's an opportunity to have a large impact on our work and the decision-making process. Our vision is to take a data-driven and evidence-based approach to providing high-quality mental health care to families and children, and we are actively building the platform to enable it. This will be the first of its kind - a platform that focuses on providing a family-centric model to care and one that powers our providers to deliver data-driven care.
This role reports to the Director of Customer Success.
Salary: $70,000 - $80,000
*Exact compensation may vary based on skills, experience, and location.
Responsibilities

• Using clinical engagement skills, conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services.
• Help families navigate through the Little Otter platform and care system, assisting them on all non-clinical aspects of care, including scheduling, billing, and other care-related questions.
• Reinforce the importance of connecting families into care quickly by scheduling care sessions.
• Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions.
• Facilitating collaborative care and providing support to the clinical team.

About You

• Masters degree in Child Development, Education, Psychology, Social Work, Counseling, or related field
• Holds a Board Certified Behavior Analyst (BCBA) credential
• Model empathetic support and feedback when you work with parents & caregivers
• Comfortable with technology and want to improve the way that tech can empower families and providers
• Comfortable delivering email-based, chat-based and/or video-based support to families
• Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
• Believe strongly in multi-disciplinary care and measurement-based methods
• Interested in learning and collaborating with the best early childhood mental health professionals in the country
• Self-directed and feel comfortable in a startup environment that is changing and growing quickly
• Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform
• At least 2 years of experience working with children and families
• Experience and confidence in using electronic medical records & technology systems

Little Otter Benefits & Perks:

• Medical, Dental, and Vision for you and your dependents
• Coverage begins on your first day of employment
• Health Flexible Spend Accounts (FSA)
• Flexible PTO
• We observe 11 Federal Holidays: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples' Day, Veterans Day, Thanksgiving Day, and Christmas Day.
• Parental leave: For any new child, 12 weeks of paid leave with an additional 4 weeks of unpaid leave. Can be taken anytime within the first year of the child being born/adopted/etc
• Company provided laptop
• $400 stipend to outfit your home office
• Technology reimbursement - $50/month

About the Company
Early intervention is essential for lifelong health and wellness. Still, most families and children do not receive the mental health support they desperately need. Little Otter is a venture-backed startup reimagining how children and families receive mental health care. We bring technology, proprietary methods, and exceptional providers together to deliver high-quality mental health support directly to families and children anytime, anywhere. Little Otter's assessments identify a family's unique needs, providing a customized care plan that includes a mix of teletherapy and digital self-management tools. Parents receive personalized and judgment-free support that grows with their family over time. Little Otter is the first product of its kind that is sold directly to families. Our goal is to break down existing barriers to high-quality services and empower parents to help their kids when they need it the most.