Care Coordinator

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field - based position with a home - based office. You will work from home when not in the field.

If you live in the Northeast area of New Mexico or within commutable distance, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
  
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
  
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
  
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
  
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
  
• Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team
  
• Create a positive experience and relationship with the member
  
• Practice cultural sensitivity and cultural competence in daily care
  
• Learn and listen to member needs and barriers to help promote self advocating
  
• Collaborating with clinical team of social aspects that might impact treatment plan
  
• Proactively engage the member to manage their own health and healthcare
  
• As needed, help the member engage with mental health and substance use treatment
  
• Provide member education and health literacy on community resources and benefits to encourage self sufficiency
  
• Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
  
• Partner with care team (community, providers, internal staff)
  
• Knowledge and continued learning of community cultures and values
  
• Conduct Comprehensive Needs Assessment (CNA)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must meet one of the following:
  
  • 2-year degree or higher with 3+ years of clinical experience
    
  • LPN with 3+ years of clinical experience
    
  • 5+ years of relevant experience, including 3+ years of clinical experience
    
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
  
• 18 years of age or older
  
• Proven ability to navigate a PC to open applications, send emails, and conduct data entry
  
• Proven ability to transition from office to field locations multiple times per day
  
• Proven ability to navigate multiple locations/terrains to visit employees, members and/or providers
  
• Proven ability to remain stationary for long periods of time to complete computer or tablet work duties
  
• Currently reside in New Mexico
  
• Willing or ability to travel locally up to 50% of the time
  
• Access to reliable transportation and the ability to travel within assigned territory to meet with members and providers
  
• Designated workspace inside the home with access to high - speed internet availability

Preferred Qualifications:

• CCM certification
  
• 1+ years of community case management experience coordinating care for individuals with complex needs
  
• Background in Managed Care
  
• Experience working in team-based care

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.