Job Description
- Welcomes patients and visitors in person or on the telephone; answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting needed changes
- Contributes to team effort by accomplishing related results as needed.
We are looking for someone who possibly has experience with insurance verification in a medical office environment, along with previous customer service experience. Also need to be okay with occasional travel.
Requirements:
- Multi-tasking
- Flexibility
- Telephone Skills
- Experience with insurance verification in a medical office environment
- Previous customer service experience
NESC has specialized divisions to support many varied staffing needs. We currently service, but are not limited to, the following industries: Healthcare, Nuclear, Petroleum, Pharmaceutical, Aerospace, Automotive, Defense, Electronics, Research and Development, Telecommunications, Facilities, Biotechnology, Petrochemical, Information Technology (IT), and many more.