Care Coordinator

POSITION FUNCTION:

The Care Coordinator is the primary point of contact and liaison for internal/external resident care and services. The Care Coordinator has the responsibility to provide case management/care coordination and advocacy by carrying a caseload and assisting clients in negotiating social services, providing follow-up and monitoring support. Reassess the individual’s needs on an on-going basis.

Responsibilities:

Ensure that all residents have medical benefits that cover all medication and medical needs.

Acts as the primary liaison between residents and community resources, including federal, state, county agencies, and private companies. Ensure that all entitlements are received and current and manages the oversight of insurance coverage

Ensure and maintain regulatory compliance of the individual’s record

Provides one-to-one support to assigned residents in completing Activities of Daily Living (ADL’s) in accordance with each resident’s support plan; these may include assistance with bathing, toileting, dressing, and other personal care activities.

Provides one-to-one support to assigned residents in completing Instrumental Activities of Daily Living in accordance with each resident’s support plan; these may include cleaning, laundry, shopping, providing transportation, support with recreational, educational or vocational pursuits, using the telephone, etc.

Maintains contact with families, teams, or designated allies of residents; including emergent issues, progress updates (if approved by individual), and involvement for recovery.

Develops comprehensive plan for each assigned resident, which includes an overview of: medical, psychiatric, and daily living needs. Updates annually or as appropriate.

Establishes, maintains and audits resident files to include: admission paperwork, quality progress notes, medical evaluations, benefit paperwork, etc.

Coordinates, consults and collaborates with the resident’s team, and participates regularly in providing input into the clinical recovery plans for all residents receiving therapeutic services.

Maintains ongoing contact with the resident’s treatment team members; report changes, concerns, complaints, and progress to enhance resident’s overall wellness.

Assists in arranging medical, psychiatric, legal, vocational, and other necessary appointments and accompanies residents as needed.

Assesses and monitors self-care and life skills of assigned residents and provides education and encouragement to achieve the highest level of independence possible.

Assists residents in identifying and planning for achievement of short and long-term goals, including: vocational, educational, recreational, and future planning.

Assists residents with the management of any current or ongoing legal issues.

Manages resident hospital admissions for those requiring an acute increase in care (medical, voluntary, or involuntary).

16. Coordinates discharge planning for resident, including obtaining signed releases of information, referrals, continuing care planning and the gathering and organization of all relevant paperwork.

ADDITIONAL DUTIES AND RESPONSIBLITIES

1. Abides by, supports, and models the NVW&R platform statements (Mission, Vision, Core Values, Ethical Standards, Service Model, and Leadership Commitments) and NVW&R handbook, policies, and procedures

2. Adaptability to changes within the workplace

3. Attends mandatory staff meetings and training sessions during orientation and as required thereafter

4. Ability to provide verbal and written communication

5. Computer literate with required technology, software and applications

6. Maintain respectful and professional relationships with company employees, residents, program members, and outside vendors

7. Proactive collaboration while identifying additional needs, tasks, and priorities within the organization

8. Maintaining the confidentiality and security of all New Vitae staff and consumer data and information

9. Accountability of personal responsibilities and essential functions of the position

10. Maintain accountability for companywide personnel with regards to policies/procedures, regulatory and stakeholder requirements, best practices and identified corporate values/goals

11. Has an understanding of the following: mental health, intellectual disabilities, substance use, brain injury, and chronic medical conditions

12. Monitors interactions of residents and provide support/intervention, when necessary, to ensure the physical and emotional safety of all residents.

13. Other duties as assigned

QUALIFICATIONS

Education:

Required: High school diploma or General Education Development (GED) equivalent plus bachelors degree with 1 yr Human services if BA is in Human Services. If not 2 yrs. experience.

Experience:

Required: A minimum of two (2) years’ experience (paid or unpaid) in a human service field. This experience must involve direct contact with the individual receiving services

Required: Maintain a valid Driver’s License and acceptable driving record

WORKING CONIDITIONS

Physical Conditions

· Able to sit, stand, move and drive vehicle for periods of time

· Ability to lift up to fifty (50) lbs. without assistance

· Exposure to intense sensory stimulation

· Fluent in English both verbally and written

Job Types: Full-time, Part-time

Pay: $20.00 - $26.00 per hour

Benefits:

• Employee discount
• Paid sick time
• Paid training
• Referral program
• Tuition reimbursement

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person