Care Coordinator

Acara Health, one of the largest providers of quality in-home health care in the state of Texas is seeking an innovator and leader as a Care Coordinator. Acara Health’s Personal Care provides industry-leading in-home care in the markets of Central and South Texas.

Our mission at Acara is that we exist to serve and advocate for the well-being of people in their home and community so that together we make a positive impact on their lives. Our mission is born out in our Core Values such as:

· Respect – we are respectful of our patients, consumers, and ourselves.

· Promise – we keep the promises we make.

· Grateful – we are grateful to serve all individuals entrusted to our care.

· Integrity – no matter who is watching we exhibit strong ethical and moral principles.

· Honor – in all that we do, we conduct ourselves with honor.

We have various locations in Central and South Texas in the markets of Austin, San Antonio, Del Rio, Eagle Pass, Harlingen, Laredo, McAllen, Robstown, and Rio Grande City.

We are growing and adding positions to our team! The job duties for the position of Care Coordinator are listed below.

Summary: A Care Coordinator is responsible for staffing and placing Personal Care Attendants (PCA) with clients. The Care Coordinator will serve as a liaison between PCA’s and Supervisors to confirm assignments.

Overview:

We are looking for a Care Coordinatorwho will work closely with the Supervisor to ensure that clients within caseload are receiving approved services on an ongoing basis according to the Plan of Care.

The Care Coordinator will work closely with the client and home care aide to:

· Ensure clients receive all approved service hours by locating and scheduling PCA’s, and assisting with scheduling and completing PCA hires as needed.

· Verify PCA’s worked hours in the appropriate timekeeping system to ensure worked hours are entered and verified by Payroll cut off.

• Complete necessary correspondence to include Service Interruptions, Suspensions and Service Delivery issues.

Duties and Responsibilities:

• Handles telephone inquiries from clients and prospective clients.
• Handles client request for services.
• Handles client concerns and complaints and refers to the appropriate individual.
• Coordinates hiring, orienting, monitoring and scheduling of field staff.
• Handles inquiries from prospective field staff.
• Recruits, screens, interviews, and provides basic employment information to applicants.
• Arranges orientation for field-staff.
• Assigns field-staff schedules.
• Participates in arranging appropriate in-services for field-staff.
• Maintains and reviews listing of active clients and field-staff.
• Maintains daily communication with assigned supervisors.
• Performs administrative functions to support the department.
• Prepares and submits timesheets as needed.
• Reviews, completes and submits reports as requested.
• Performs general office duties as required of client services and field-staff overview.
• Participates in professional growth and development.
• Participates in the development and education program for field-staff.
• Demonstrates current knowledge of principles of effective customer service
• Participates in the Quality Assessment and Improvement Program
• Fulfills additional performance responsibilities as assigned and as necessary.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Qualifications/Experience:

• Must be at least 18 years of age.
• Must be PC literate.
• Must have excellent customer service skills.
• Problem solving mentality and desire to consistently improve.
• Must be punctual and reliable.
• Basic knowledge of personal care and home maintenance
• Bilingual in English and Spanish.
• Have proof of competency through education and/or experience or demonstrates competency to perform tasks as assigned.
• Self-motivated, enthusiastic and detail-oriented individual with great organizational skills that can work well with deadlines.

Education:

• Minimum of High school diploma or equivalent

Language skills:

• Ability to read and write English.
• Bilingual required

Skills:

• Ability to communicate effectively and keep information confidential.
• Must be able to follow written and verbal instructions and is competent to perform tasks assigned by supervisor.
• Demonstrates interest in the welfare of ill, elderly, and/or disabled.
• Ability to remain organized while managing multiple details.
• Maintain calm presence during periods of high call volume or unusual events.
• Professional and customer service driven phone presence.

Licenses/Certifications:

• N/A

Physical Requirements:

• Use hands to grip or feel.
• Reach with hands and arms.
• Occasionally required to bend, stoop and kneel.
• Ability to deal effectively with stress.

Working Conditions:

• Works within an office environment, working with computers, computer systems and other office related equipment.
• Sit, stand, bend, lift, and moves intermittently during working hours.
• Communicates and interacts with supervisors, peers and subordinates under all conditions and circumstances.
• Communicates with people outside the organization, representing the organization to customers, the public, government and other external sources, as required.

This position is full time, we offer benefits, vacation time, training and development opportunities, and love promoting from within. As you’re looking to expand and grow your career come grow with us as we help to guide your career path within our organization.

Job Type: Full-time

Pay: $13.00 - $19.00 per hour

Benefits:

• AD&D insurance
• Continuing education credits
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person