Cardiology Pacs Technical Specialist

INFINITT North America

Job Description: Cardiology PACS Technical Specialist

Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority – patient care! We are indirectly involved in saving patient lives every day by providing a solution to hospitals and healthcare systems delivering imaging, reporting, artificial intelligence, etc. Our portfolio includes Picture Archiving Communication Systems (PACS) for Radiology, Cardiology, Pathology, Dental, Ophthalmology, even Veterinary care, and much more. We prioritize physician satisfaction, outstanding customer service, and the ability to customize a largely scalable and adaptable product. INFINITT North America encompasses both healthcare and information technology (two of the fastest growing and exhilarating industries) positioning us in between the cutting edge of technology and the medical field every day. We look for individuals who share our passion in this unique and appealing industry seeking long-term employment. When you join INFINITT, you become part of our family. We take precedence in continuous company improvements, employee engagement, employee feedback and recognition, and our strong culture that we’re so very proud of. We’ve demonstrated this even further with our “Great Place to Work” certification. In addition to all of this, we offer many career growth opportunities, competitive benefits, and excellent and innovative company perks. Do you have what it takes, can you envision your future with us, and do you want to be part of something truly special?

The Cardiology PACS Technical Specialist will function as a resource for the INFINITT Cardiology PACS support team. In this position, you will be responsible for learning the INFINITT Cardiology Product with a focus on technical workflows.

CPACS Technical Specialist Principal Functions:

1. Application Training
   1. Supporting Freshdesk tickets with application training and questions.
   2. Providing remote training for INFINITT CPACS implementations.
   3. Participate in on-site and remote implementations and provide training to all users (System Admins, Super Users, Cardiologists, etc.)
2. Understanding of Template Creation
   1. Identify template change requests and prepare them for the appropriate resource.
   2. Host template review sessions for existing customers needing template changes or new templates.
   3. Understanding how to navigate our Template Manager and complete modifications to customer templates.
   4. Collaborates with customers to obtain and document structured report mapping procedures.
3. Cardiology Add-On Module Support
   1. Understanding the Third-Party Software and CPACS Add-On modules that integrates with our product.
   2. Perform testing and high-level training on third-party Software and INFINITT cardiology converters.
   3. Be able to install third-party software and INFINITT cardiology converters for current and new customers.
4. Cardiology Upgrade Support
   1. Provide documentation and training to customers undergoing an upgrade to their INFINITT environments.
   2. Update project plan tasks when assigned.
   3. Reviewing the sites environment and statement of work for CPACS modules.
   4. Documenting and implementing software moves for designated CPACS modules.
   5. Perform QC of the CPACS environment post upgrade.
5. Cardiology Product Support
   1. Provide telephone, remote access, and email support to INFINITT Cardiology PACS customers.
   2. Creating appropriate tickets or adding detail to anything already created and escalating to the appropriate team member (when needed).
   3. On occasion, provide on-site support to customers – this can include driving or flying to facilities.
6. Go-Live and On-site Support
   1. Traveling to facilities to support INFINITT CPACS implementations or supporting remotely.
   2. Troubleshooting issues for INFINITT CPACS product or triaging the issue to appropriate resources.
   3. Identify all template needs and concerns during Implementation and bring them back to INFINITT for completion or R&D.

Essential Experience

The Cardiology PACS Technical Specialist should have a Cardiology Background with at least 5 years in a clinical setting, knowledge in workflow and imaging, and / or experience in hospital IT systems. Knowledge and hands-on experience with PACS is a plus.

1. Well versed with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
2. Public speaking to small and large audiences
3. Excellent organization skills and ability to perform under pressure
4. Knowledge and experience of hospital systems, modalities, and workflows

Essential Characteristics

The candidate must be a professional and team-oriented individual with the ability to problem solve by thinking “outside of the box”, remain calm and contain composure during high pressure or chaotic situations, and have good judgement to escalate or deescalate when needed. The candidate must exhibit eager and willingness to add to their knowledgebase/skills and grow professionally. The candidate should possess the following qualities:

1. Authentic, passionate, and motivated / driven
2. Integrity (honest, sincere, respectful, trustworthy, ethical)
3. Good judgment (using both reasoning and intuition)
4. Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
5. Good interpersonal maturity and teamwork
6. Excellent verbal and written communications skills
7. Proactive
8. Adaptable
9. Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
10. Experience working remotely (from home office) in the past (recommended, but not a requirement)
11. Seeking and able to commit to long-term employment