Hybrid role based in Somerset, NJ
- Responsible for converting and installing new hardware and software.
- Make recommendations for improvements in computer systems.
- Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.
- Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.
- Assist users to resolve computer related problems such as inoperative hardware or software.
- Train workers in use of new software and hardware.
- Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.
- Maintain computer hardware and software inventories and coordinates asset management tracking with finance.
- Coordinate cable installations, new hubs/switches and new computers for additional workstations.
- Manage assigned Help Desk tickets to meet service levels.
- Assist with phone system support.
- Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.
- High School diploma and/or technical degree/certification
- Minimum of four (4) years of work experience in an IT related position
- Excellent verbal and written communication skills
- Excellent problem-solving and customer service skills
- Ability to balance multiple priorities to meet expected response deadlines
- Ability to work independently and as a member of a team
- Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
- Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
- Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365
- Occasionally lift, carry, and move up to 35 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.