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Form of workJob Description
Everstaff is seeking a Quality Assurance Specialist for a reputable company in Brook Park!
This is a full time, direct hire opportunity offering between $20-22/hr, full benefits, and employee discounts!
Primary Duties and Responsibilities:
- Monitoring and scoring inbound and outbound customer call recordings
- Auditing and scoring select email and correspondence activity
- Auditing and scoring various aspects of pended credit applications
- Compiling and tracking performance at an individual and team level
- Providing feedback, analysis trends, and monthly performance to leadership team
- Offering recommendations to improve service quality
- Actively leading and participating in call and activity calibration sessions
Qualifications:
- High School diploma or GED
- 2+ Years of banking experience preferred
- 2+ years of Quality Assurance for call centers required
- Working knowledge of Microsoft Office, Excel, Word, PowerPoint, TEAMS, and Outlook.
- Use of SharePoint for research and problem solving.
- Demonstrates understanding and strict adherence to internal policies supporting bank regulations
- Ability to proficiently complete all required activities in concert with SLAs
- Strong communication and organizational skills with the ability to track all communications
- Ability to build strong sense of teamwork and/or work autonomously
- Ability to analyze data and make recommendations for improvement
Interested candidates, please submit your resume for immediate consideration.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
