Call Center/Customer Service Representative

Schedule:

• Mon to Fri 12pm to 8:30pm

Job Location: The Colony TX

Our office is based in Arlington, TX ; Located at 2500 E Randol Mill Rd. Suite 105 Arlington, TX 76011

Walk-ins are welcomed Monday-Friday from 8am-4pm

Please provide two forms of ID and a copy of your Resume
2500 E. Randol Mill Rd., Suite #105 Arlington, TX 76011

Office Phone: (817) 652-8012

Responsibilities

• MUST have a minimum of 6 months of experience
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

K Power Global Logistics

Job Type: Full-time

Salary: $17.00 - $18.00 per hour