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SalaryAbout CWG
Connections Wellness Group is committed to providing dynamic, holistically enriching mental health services. Our team of psychiatrists, counselors, and therapists are trained to foster lasting solutions for their patients through a variety of proven approaches, including individual and group therapy, full-service psychiatric care, and, where warranted, partial hospitalization programs. We are proud to offer premier telehealth and teletherapy services as an option for most of our programs. Quality of life is possible. Our team provides life-enriching care that connects clients back to what matters most while establishing a clear path to long-term wellness.
POSITION SUMMARY
The Call Center Specialist will be responsible for maintaining a therapeutic environment in the lobby while clients wait for their appointments. Staff will also be responsible for answering phones, scheduling appointments/assessments, collecting payment at the time of services rendered, and other assigned duties.
QUALIFICATIONS
Education: High school diploma or GED
Experience: A minimum of two (2) years experience in customer service, preferably in a medical or psychiatric setting.
Additional Requirements: A thorough knowledge of HIPAA compliance and Connections Wellness Group, LLC policy and procedures.
PRIMARY RESPONSIBILITIES
- Greeting guests with courtesy and care. Maintain a therapeutic environment in the lobby.
- Ensure initial forms are completed as appropriate for all new and current clients.
- Maintain a clean and tidy waiting area for Connections Wellness Group, LLC clients.
- Ensure all documentation about client communication, provider communication, etc. is completed promptly (within 24 hours of occurrence).
- Schedule appointments as requested for all new and current clients via approved CWG Answer phones promptly utilizing the skills/techniques approved by Connections Wellness Group, LLC (CWG) administration.
- electronic medical record system.
- Refer clients as appropriate to other departments within CWG (Assessment, Business Office, Nursing, Medications, etc.)
KNOWLEDGE, SKILLS, AND ABILITIES
- Exhibit strong written and verbal communication skills.
- Exhibit basic computer skills including, but not limited to:
- Microsoft Office
- Email Correspondence
- Electronic Medical Record System
- KIPU EMR & CRM, Simple Practice
- Exhibit good judgment in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc.).
- Knowledge of facility policies and procedures.
6. Ability to react calmly and effectively in an emergency.
Job Type: Full-time
Salary: From $18.00 per hour
Benefits:
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Monday to Friday
- Denton, Reliably commute or planning to relocate before starting work (Required)
- High school or equivalent (Required)
- Computer skills: 1 year (Required)
- Customer service: 1 year (Required)
- Microsoft Office: 1 year (Required)
- Phone etiquette: 1 year (Required)
- This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history.*
Applicants who have been patients of any program or provider at the facility are eligible for employment under the conditions outlined below: For private practice therapy and medication management, the applicant must have discontinued and/or transferred their treatment to a provider or providers outside of the facility. For PHP/IOP services, the applicant must have been discharged from the program at least 2 years before applying for employment.
