Call Center Scheduler, Orthopedic Surgery, (San Rafael), Full-Time, Days

About MARINHEALTH a UCSF Affiliate:

MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District.  With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!

External hires are subject to a background check and pre-employment medical screen.  Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

General Summary: 

The Call Center/Scheduler greets patients verbally on the phone. Respond to patients in a timely manner.  Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possible.

Essential Functions and Responsibilities: 

• Proficiency in typing, filing and aptitude to learn office software
• Good verbal and writing skills and a strong sense of organization
• Team oriented with a strong belief in customer service
• Use EMR/EHR
• Use scanners, copiers and other office equipment
• Knowledge of proper telephone etiquette
• Ability to exercise initiative decision-making and problem solving
• Ability to manage multiple tasks in a busy clinical environment
• Ability to prioritize tasks and manage time efficiently
• Strong organization and verbal communication skills

Qualifications:

Education:

• High school diploma required; post-secondary education preferred.     

Experience:

•  High school diploma required; post-secondary education preferred.    
•  Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
• Previous customer service experience preferred.
• Electronic medical records experience preferred.
• Basic computer/keyboard knowledge.
• One year experience in providing customer service either via phone or in person focused on patient care experience
• Ability to type 60 wpm

Behavioral Standards:

We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:

• Exceptional customer service
• Professionalism on the phone, in person, and with each other
• Respectful communication with patients, vendors, volunteers, and co-workers
• Effective teamwork
• Ability to maintain a safe work environment
• A positive attitude
• A good sense of humor and fun in the workplace
• Support of each other the patients and the practice

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required.  Any exemptions from these requirements may be granted for limited and specific situations.

The compensation for this role listed on this posting is in compliance with applicable law.  The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications.  This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.  Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.  Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.