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Form of workCall Center Representatives will answer all incoming calls from the main clinic phone line and route calls to the appropriate employee or department. This position will also schedule patient appointments at appropriate clinic locations with appropriate medical provider as part of the Patient Services team.
The best candidate for this position:
- is bilingual in Spanish with strong verbal and written communication skills
- has previous successful experience working in a Call Center or telephone based customer service
- has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR systems is a plus.
- has a positive, patient, and professional demeanor at all times to coworkers and patients
- is dependable, self-motivated, proactive, and a team player
