Address
Form of work
SalaryWe are seeking an excellent communicator who likes to work with people, solve problems, and answer questions. Most of the calls concern debit and ATM cards, home banking, bill pay, mobile banking, checking account transactions and other general information questions. Extra CU offers an attractive hourly wage and a great benefits package, plus an incentive plan to promote their products and services.
Role: Be solution focused and interact with members and potential members in a positive and friendly manner. Trouble shoot, resolve, and process information in response to inquiries, concerns and requests about our products and services.
Knowledge and Skills:
Experience: Six months to two years of sales-related experience preferred; knowledge of member services principles and precesses; work experience in a sales culture environment; relevant product knowledge and training helpful.
Education: A high school diploma or GED.
Interpersonal Skills: Above-average communication skills - verbal and written - are required, along with superior listening skills. The ability to control difficult members or situations is needed to be effective.
Other Skills: Knowledge of windows-based computer applications with accurate, quick keyboarding skills are required. Must be a team player with the ability to manage stress.
Job Type: Full-time
Pay: $17.00 - $26.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Hybrid work
Work Location: Hybrid remote in Warren, MI 48092
