Call Center Representative

Desired Skills and Experience *

2-3 years of experience in a Call Center setting (high volume)
Highschool Diploma
Soft Skills: communication, multitasking, and strong phone presence

Plusses

Human Capital Metrics (Oracle, workday, Lawson)
Payroll or HRIS system experience

Day-to-Day *

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.