Call Center Representative - In Office

HomeSpec BasementFix has been in business over 28 years and has served over 30,000 customers. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We do this through the people who matter the most, our team! At HomeSpec we have a people first culture that allows everyone to feel appreciated and respect each other.

We are now looking for an energetic and organized individual to join our Customer Care Team!

What We Offer

• A trusting, respectful, and fun culture

• The best tools and training to get the job done the right way

• Opportunities for professional growth

• A team you can be proud of - we've been awarded Inc. Magazine Top 5000 Fastest Growing Companies in the Nation, Remodeler Magazine Top 550, Qualified Remodeler Magazine Top 500, Better Business Bureau's Torch Award for Ethics in 2020 and the highest awards for service and customer reviews from Angi and Home Advisor

What You Will Do

• Represent us by answering calls, setting service and sales appointments, and following up with customers on various issues

• Provide tactical support to other departments of the company

• Keep customer records and database current

• Communicate with customers to ensure their satisfaction with our work

• Provide customers with a remarkable experience

What We Need

• At least one year's experience in the customer service field

• Exceptional telephone and interpersonal skills

• Experience using SalesForce and other computer apps preferred

• Ability to work flexible hours Monday-Friday with one weekday off and some Saturdays 8am-2pm with Sundays off

If you have a passion for problem solving, a strong ability to connect with people, and are capable of working on multiple tasks at the same time, apply today to learn more about what HomeSpec has to offer.

Job Type: Full-time

Salary: $13.00 - $16.00 per hour

Benefits:

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

• Monday to Friday

• Weekend availability

Experience:

• Customer service: 1 year (Required)

• Salesforce: 1 year (Preferred)