Call Center Representative - Exp

Title: Call Center Representative

Location: Lewisburg, TN 37091

Duration: 12+ Months

Shift: Monday-Friday 8 AM - 4:30 PM

Job Description:

• Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
  Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers

Specific Responsibilities for this position may include:

• Answer incoming calls and respond to customers emails
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Entering accurate ordering information into a company system.
• Comfortable working in fast-paced environments
• -Strong time management and organizational skills
• Proficiency in Microsoft Office Products (Excel, Word)
• Familiarity with SAP and Call Center, and Sales Force a plus

The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have:

• Ability to analyze unlike information and draw conclusions/recommendations
• Strong verbal, written and inter-personal communication skills
• Proficiency in MS Office tools
• High degree of self-motivation to address and improve business needs.
• A sense of urgency, self-initiative, commitment and sense of ownership is a must.
• Superior follow-up and follow-through skills
• Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.
• Agents must type 60+ WPM
• Excellent customer service skills
• Strong written and oral communication skills
• Experience in MS Office
• Familiarity with SAP and Sales Force a plus