Financial Aid Support Representative | Call Center | Scripted Calls

Do you have a passion for customer service as well as helping people achieve their education goals? If you have at least 6 months of customer service or Call Center experience, this Financial Aid Representative opportunity may be a perfect fit for you! 

A leader in post-secondary career education that provides admission and financial support to many colleges across the US is adding multiple temp-to-hire Customer Service Representatives to their Financial Services team. This company is obsessed with student success and provides many resources for them to achieve their educational goals. 

Great work-life balance and opportunity for growth and position advancement. Environment is energetic and exciting, you will work with a team that is focused on making your experience fun and fulfilling.

Interested? Apply today!

 Customer Service Representative Job Duties:

• Handling calls that are primarily inbound calls, avg call time is 20 mins.
• Assisting in handling warm leads from colleges to create financial estimates based on the programs of students interest during enrollment processes
• Utilizing a variety of computer software to assist in enrollment processes for Financial Aid
• Recording all responses through a list of scripted questions to qualify potential students for loans, grants and scholarships
• Making a great first impression with prospective students by offering great customer service and a positive experience

You will be successful in this role if you are a reliable self-starter, like working off scripts and one who works well on a team but also independently.
Schedule: Monday - Friday: 9:00am - 6:00pm or 10:00am-7:00pm - schedule can rotate between these times. 

• Training schedule is 8am-5pm for the first 5 days. Then switch to regular schedule. 
• The education center operates between the hours of 6am-7pm. Must have availability to work during all hours of operation if flexibility is needed.

Pay: $17.00 per hour

• $1.00 pay increase once hired on to company,
• You're eligible for a performance based raise after 90 days of being hired

 Financial Aid Representative Job Requirements:

• At least 6 months to one year of customer service or Call Center experience.
• At least 6 months to one year working for most recent employers.
• Comfortable utilizing multiple computer programs and able to quickly navigate between multiple software platforms while also reading from script.
• Strong written and verbal communication skills.
• Experience meeting daily, weekly and monthly goals.
• No current student loan debt.

Benefits offered by employer upon permanent hire:

•  Medical
•  Dental
•  Vision
•  Vacation pay
•  401k retirement plan with employer match
• Stock options

Benefits offered by TERRA to temp-to-hire employees:

• Medical, Dental, Vision  
• Virtual Care  
• Life, Critical illness, Accident, Long and Short-Term Disability Insurance  
• Identity Theft Protection  
• 401(K) Retirement Plan with Employer Match  
• Commuter Benefits  
• Location:  Mesa, AZ
  

If you are interested in this Financial Aid Representative role, apply today. Or call us to learn more: 480-750-7272