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Form of workCompany: Priority Ambulance, LLC
Position: Call Center Representative
Shifts:8am-5pm or 10am-7pm
Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine’s list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.
Definition:
Call Center Representative for our Revenue Cycle team at a Call Center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.
Specific Duties:
- Handle a portfolio of self-pay AR accounts.
- Initiate outbound calls to customers to request payment and or insurance information.
- Investigate claim discrepancies and resolve billing issues.
- Receive inbound calls from customers.
- Assist customers in understanding their medical bills and insurance coverage.
- Address patient inquiries, provide payment options, and set up payment plans if necessary.
- Verify insurance eligibility and coverage.
- Track and document all communications and actions taken for each account.
- Ensure compliance with HIPAA regulations and healthcare industry standards.
- Maintain detailed and accurate records of all interactions and transactions.
- Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
- Perform any other related duties as assigned.
Capabilities:
- Bi-lingual skills & abilities are a plus *
- Detail-oriented and organized.
- Empathetic and patient focused.
- Ability to multitask and manage time effectively.
- Adaptable and a quick learner.
- Strong work ethic and commitment to meeting targets.
Minimum Requirements:
• High school diploma or equivalent.
• Prior experience in a healthcare AR follow-up role or Call Center environment.
• Proficiency in using Call Center software, medical billing software, and Microsoft Office Suite.
• Strong communication and negotiation skills.
• Knowledge of medical terminology and insurance billing.
• Exceptional problem-solving and customer service skills.
• Ability to work in a fast-paced and goal-oriented environment.
