Call Center Representative

Role: Customer Service Representative

Location: Nashville TN, 37214

Pay Rate Range: $18.50 / hour

Internal Job ID: 10015748

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Customer Service Representative to join their team. Please contact us today to discuss this opportunity!

Job Responsibilities:

• Oversees the feedback card release process and the receipt of AMTIS feedback cards via e-mail every 24-48hours.

• Follows up with VSC and Operations Managers on pending feedback card completions.

• Reviews incident reports and supporting documentation for accuracy and completeness, directs VSCs when changes are needed and ensures changes are properly made.

• Creates data/information using Excel and other data tools to gather statistics for provider meetings & bonus parameters.

• Serves as the point of contact for AMTIS subcontractor.

• Ensures VSC’s are in compliance with policy and procedure, specifically the Claimant Feedback Policy and Abnormal Exam Results Policy.

• Trains new VSC’s, preferably in their locations, thus some travel will be required.

• Provides refresher training to VSC’s.

• Schedules, organizes, creates agenda for leads and provides minutes for the monthly VSC only meetings and the monthly VSC/OM meetings.

• Interacts with VSCs, Operations Managers and Associate Directors of Operations as necessary.

• Organizes and participates in provider conference calls and provider visits as necessary.

• Identifies trends and areas for improvement in customer service.

• Assists Provider Customer Service Manager and Director of Provider Relations with all customer service related duties.

• Responsible for the coordination, presentation and resources of annual VSC Conference.

• Develops the agenda and VSC continuity book for VSC Conference.

• Other duties as assigned

Requirements:

• High School diploma, or equivalent (GED)

• 2+ year of Call Center or relevant experience

• Customer Service experience

• Willing to work 11am-8pm shift

Why choose Addison HR/ADMIN?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

• Permanent Employment: Many of Addison’s Finance & Accounting job openings lead to potential permanent employment

• Connections: You connect directly with hiring managers from renowned organizations

• Options: You are presented multiple employment options near your home

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.