Call Center Representative

Job Title: Dynamic Call Center Representative

Job Type: Full-time

Location: Troy, MI

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!

Responsibilities:

• Lead Generation Extraordinaire:
• Dive into outbound calls with zest to generate leads and discover potential customers.
• Explore diverse prospecting methods to expand our lead database.
• Qualify leads like a pro based on our predetermined criteria.
• Appointment Setting Maestro:
• Master the art of setting appointments for our stellar sales representatives with qualified leads.
• Juggle and coordinate appointments with finesse.
• Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.
• Database Rockstar:
• Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
• Record lead interactions in our cutting-edge CRM system.
• Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.
• Collaboration Champion:
• Work closely with the Call Center supervisor and contemporaries to align lead generation strategies.
• Have a can-do attitude, ready to tackle a fast-paced, fun environment.
• Together, let's take our lead generation game to new heights!
• Performance Metrics:
• Meet and exceed monthly and quarterly lead generation targets.
• Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

Qualifications:

• 5 Years of customer service experience
• Proficient with MS Word, Excel, and Outlook.
• Your communication skills are top-notch.
• Attention to detail with effective time management and organizational skills.
• Navigate CRM software and lead tracking systems with ease.
• Friendly, enthusiastic, and customer-service oriented
• Goal-oriented and ready to achieve stellar results.
• Self-motivated and strong work ethic
• High school Diploma or GED Required.

Skills:

• Persuasion and influence.
• Relationship building and networking.

• Ability to work independently and as part of a team.
• Time management and organizational skills.
• Adaptability to changing market trends.

Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8-hour shift, some evenings, and weekends are required

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person