Address
Form of work
SalaryDESCRIPTION:
- Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes ,provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process and conducts customer service training for entry level staff.
RESPONSIBILITIES:
- Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips
- Assign error case code accordingly based on the outcome of the investigation.
- Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update.
- Support team metrics while working in a high-volume/high-pace environment.
- Provide cross functional support to warehouse operations teams.
Job Type: Contract
Salary: $16.00 - $18.00 per hour
Expected hours: 40 per week
Experience level:
- Under 1 year
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Office
Experience:
- customer interactions: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: On the road
