Call Center Representative

Paramount is seeking experienced Call Center Agents to provide top-notch support to our valued client in this Remote Call Center role. If you're a friendly, upbeat, and enthusiastic customer service professional, we want to talk to you!

About Our Client: They are the nation’s largest independently owned 100% Fiber Optic company founded in the Midwest. They are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. They have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.

Position Overview: As Call Center Agent, you will be the face and voice of the client for their residential customers. You will be instrumental in providing quality customer service and superior attention to their customers, as well as servicing the needs of their retail store operations.

Pay: $17/hr.

Location: Remote in IN, WI, KY, FL, NC, VA, or TX

Key Responsibilities:

1. Provide strong understanding and enthusiasm around technology, especially around products and services.
2. Maintain detailed sales product knowledge, including competitive information.
3. Provide superior customer service with all customer interactions.
4. Evaluate customers’ potential product needs and make appropriate recommendations.
5. Utilize retention techniques to proactively retain existing customers from canceling service.
6. Meet or exceed sales quotas in an accountability-based culture.
7. Manage store inventory, process equipment transactions, and handle high volumes of payment activity with a focus of maximizing the customer experience.

Qualifications:

1. High School Diploma or equivalent.
2. 1-3 years related experience.
3. Sales and customer service experience required.
4. Excellent verbal and written communication skills.
5. Demonstrated ability to showcase your Customer Service, Initiative and Problem-Solving competencies.

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