Call Center Rep

Call Center Representative

JOB DESCRIPTION

Palmdale currently operates in more than 50 counties across Florida and provides a wide range of tailored commercial fuel and lubricant solutions to customers in the agricultural, industrial, construction, marine, and government sectors. Operating out of 15 locations statewide, the company is a leader in the industry in the procurement and sale of gasoline, diesel, biodiesel, commercial and industrial lubricants, and chemicals that are used across a diverse set of end markets. We are currently recruiting a Call Center Representative to join our team!

JOB RESPONSIBILITIES

• Solves customer service issues with the goal of customer satisfaction and customer retention.
• Answers phone calls and responds to all customer inquiries including pricing, billing, documenting, complaints and setting up new orders.
• Accurately maintains customer data, transactions, and information through accurate data entry and monitoring (including propane tank information.)
• Prospect for potential leads and follow up inquiries via phone and email.
• Clearly explain the features and benefits of different programs and make suitable suggestions based on customer needs.

JOB DESCRIPTION

The required skills for this position are:

• Moderate knowledge in Microsoft office and windows-based applications.
• Must have strong organizational skills as well as be extremely detailed oriented.
• Must be able to work well in a team-oriented environment.
• Must have professional telephone manners
• Must be resourceful and a good problem-solver
• Must have a driven motivation for sales.
• Ability to multi-task under high-pressure situations.
• Ability to effectively present information and respond to questions from employees, managers, customers and the general public.

Benefits

Our employees and their well-being are important to us. This is why we offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family. Some of the benefits we offer include:

Your Health Plans:

• Medical
• Dental
• Vision
• Life
• Disability
• Supplemental Benefits

Your Money Management:

• 401(K) Retirement Savings Plan with Company match

Your Work Life Balance:

• Paid Time Off
• Paid Holiday

Your Career:

• Competitive compensation
• Employee Referral Bonus
• On The Job Training

An Equal Opportunity Employer/Vet/Disability