Address
Form of work
SalaryAll the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Time Off from Day One
- Student Loan Repayment Program
- Career Development
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
- Schedule: Full-Time
- Shift : Days
- The community you will be caring for: AdventHealth Daytona Beach 301 Memorial Medical Pkwy, Daytona Beach, 32117
The role you will contribute:
Under the supervision of the Food Service Management Team, the patient service representative is responsible for all aspects of the room service Call Center. Obtains menu selections from patients according to the Cerner diet order and CBORD software restrictions. Answers incoming phone calls and makes outgoing phone calls with excellent customer service phone skills. Communicates with management and/or dietitians to clarify software and/or nutrition questions and/or customer service recovery situations.
The value you will bring to the team:
- Obtains accurate patient diet order information through Cerner and confirms order accuracy in CBORD.
- Communicates with the unit coordinator, nurse or Dietitian to clarify discrepancies.
- Answers Call Center phone line promptly with excellent customer service phone skills.
- Explains menu procedures to patients and assists patients in making diet compliant menu selections.
- Checks for discharges and transfers, and diet order accuracy.
- Demonstrates competency in all procedures within scope of practice, as appropriate regarding modified diets and for the ages of the patients served: child, adolescent, adult, geriatric.
- Handles patient phone requests and problems, and/or refers them to the proper personnel as needed.
- Checks emails for Get Well Network, Patient Experience Reports, FHMMC and FANS electronic communications
Qualifications
The expertise and experiences you will need to succeed:
- One year of food service experience required in hospitality industry.
- Previous customer service experience required.
- Healthcare foodservice experience preferred.
- Previous experience with CBORD or another nutrition software program preferred.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Nutritional Services
Organization: AdventHealth Daytona Beach
Schedule: Full-time
Shift: 1 - Day
Req ID: 24009289
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
