Call Center Quality Analyst - Hybrid

Title: Quality Analyst

Pay: $25/hr

Location: Hybrid 1-2 days in office, Roseville, CA location

Start: March 4th

As Quality Analyst, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

• Monitors and measures the quality of inbound and/or outbound calls for the Healthcare Contact Center and evaluates compliance with established performance standards.
• Conducts audits of providers and members interactions and prepares audit reports of findings to identify both strengths and opportunities for improvement.
• Maintains knowledge of requirements and process changes for both the Account and Client.
• Assist in establishing and documenting a tailored strategy quality plan for the performance of quality assurance activities for assigned projects or tasks to include documentation of progress.

What we're looking for

• Good organization and time management skills
• Good communication skills to interact with team members, customers, and support personnel
• Good analytical and problem-solving skills
• Basic ability to handle multiple project and task responsibilities simultaneously and switch among them quickly to meet prioritized business needs
• Ability to participate in various formal and informal professional development training sessions and established quality assurance training

What you should expect in this role

• Must be a resident of the state of California.
• Hybrid work environment 1-2 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work. The office is located in the Roseville/Sacramento area.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Roseville, CA 95747