Call Center Quality Assurance

Call Center Quality Assurance Specialist position, Hybrid in San Diego, CA
 
LHH is partnering with a renewable energy company to find a Call Center QA Specialist for their Downtown San Diego office! Ideal candidates will have a minimum of 2-3 years of relevant customer service or Quality Assurance experience. This company offers a family-oriented, tight knit environment, a ton of growth potential, hybrid work schedule and competitive benefits!
 
Responsibilities:

• Monitor the effectiveness and quality of incoming calls and emails
• Record data and identify any areas that need improvement
• Evaluate and provide feedback to team members
• Review and resolve Call Center-related tasks, reports, and CRM activities daily
• Answer inbound calls from customers, typically escalated calls or billing related inquiries
• Return and follow up on calls via phone, chat and email
• Review and provide call Quality Assurance feedback for internal and third party calls
• Follow-up daily with internal team to support timely and accurate customer service communication to clients and customers
• Accurately entering customer data in CRM
• Assisting with clerical tasks through-out office as needed
 
Qualifications:
• Bachelor’s degree highly preferred
• 2+ years of relevant Customer Service or Quality Assurance experience
• Organized and detailed oriented
• Analytical with information files
• Strong verbal and written communication
• Bilingual is a plus but not required
• Intermediate to advanced level MS Office Suite skills (Excel, Outlook, and Word)
• Ability to learn and become proficient with Microsoft Dynamics CRM
 
Compensation:
• 23.00/hour
• Contract-To-Hire
• Bonus eligible!
 
Work Schedule:
• Monday-Friday, full time hours
• Hybrid work schedule!
• Work remotely 4 days a week
• Work in office 1 day a week
• Office is located in downtown San Diego
 
Benefits:
• Medical, Dental, Vision Insurance
• Life Insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• 401K plan
• Paid Leave required by Federal, State, or local law
• Holiday pay upon meeting eligibility criteria
 
 
If you are interested in this hybrid Call Center QA Specialist position in San Diego, CA then please click “apply now”! We are conducting interviews as soon as possible!
 
 
 
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records