Call Center Quality jobs
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CALL CENTER QUALITY ANALYST/TRAINING DEVELOPMENT
Monitor daily phone calls of CSRs to ensure accurate and timely information is provided to customers. Monitor customer email responses to ensure their issues or problems are professionally addressed in a timely manner. Train perso...
| Company | Enlightened Inc. |
|---|---|
| Address | Jersey City, NJ |
| Category | Information Technology |
| Salary | $31.35 an hour |
| Job type | Full-time |
| Date Posted | 4 weeks ago See detail |
Call Center Quality Analyst/Training Development
Enlightened Inc.
Jersey City, NJ
$31.35 an hour
Monitor daily phone calls of CSRs to ensure accurate and timely information is provided to customers. Monitor customer email responses to ensure their issues or problems are professionally addressed in a timely manner. Train perso...
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Call Center Trainer New
Spring Oaks Capital, Llc
Albuquerque, NM
$60,000 - $70,000 a year
Develop educational materials, such as digital presentations, how-to manuals, and instructional videos. Prepare ongoing education procedures and training material. Schedule and conduct training sessions on various Call Center topi...
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Guest Services/Call-center Agent New
Sage Hospitality Resources L.l.c.
Savannah, GA
Sage hotel & restaurant discounts across the US. Marriott discounts. Medical, Vision, & Dental Insurance. 401K. Free Shift Meal. Greets and completes established check-in procedures for arriving guests on a daily basis, using both...
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Call Center Quality Assurance (QA) Manager - Market Research
Lightbulb.ai
Remote
$75,000 - $90,000 a year
Participate in an in-depth interview discussing your experience as a Call Center QA Manager. Share insights on the challenges faced in call Quality Assurance, the tools you use, and the processes you follow. Provide feedback on po...
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Manager of Call Center Quality and Compliance
Metroplushealth
New York, NY
Manage the day-to-day operations of the Quality Assurance and Compliance team. Ensure that quality audits are performed according to the Quality Assurance Scoring Guidelines. Provide monthly feedback to all direct reports through...
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Call Center Quality Assurance Representative
United Collection Bureau
Toledo, OH
$13 - $14 an hour
Perform call monitors as required by the Corporate Call Monitoring Procedure to ensure Call Center employees are compliant with UCB policies and procedures and that they provide excellent customer service when speaking to customer...
2 months ago seen See more...
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Call Center Quality Assurance Analyst
Pls Financial Services, Inc.
Oak Brook, IL
Complete 100% of scheduled monthly quality reviews. Participate in calibration session with CFS leadership to review performance and consistency of scoring. Review performance at the supervisor/manager level to ensure each area/in...
2 months ago seen See more...
Call Center Representative | Winterville, NC New
Cornerstone Staffing
Winterville, NC
Collect delinquent accounts promptly and professionally, following standardized procedures Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept Negotiate payment arran...
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Call Center Activations Agent New
Exploria Resorts
Orlando, FL
Up To $35 per hour
Maintain high accuracy and confidentiality in entering, reviewing, and updating tour packages. Maintain a sales-driven attitude to promote the travel on the vacation packages,. Answer questions about vacation destinations, resort...
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Patient Access-Call Center Specialist I New
Gillette Children's Specialty Healthcare
Saint Paul, MN
Phone Coverage: Primary point of contact for patients, families, and other customers engaging with Gillette over the phone. This includes both inbound and outbound calls occurring through Gillette's main phone number. Appointment...
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Practice Integration Specialist - HHC Call Center New
Hartford Healthcare
Hartford, CT
Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. The role will primarily focus on identifying trends, monitoring performance, an...
13 hours ago seen See more...
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Call Center Representative - Now Hiring New
Government Employees Insurance Company
Tucson, AZ
$18.51 per hour
Premier Medical, Dental, and Vision Insurance with no waiting period**. Paid Vacation, Sick and Parental Leave. 401(k) Plan with up to 6% company match. Tuition Assistance including Direct Billing and Reimbursement payment plan op...
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Entry Level Call Center Representative
Adecco
Chula Vista, CA
$16.50/Hour
Weekly pay at $16.50/hr Room for growth. Open Monday through Friday from 8am to 5 pm Benefits package...
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Call Center -S1
Boston Scientific
United States
Answer all incoming Customer Service calls promptly and manage them effectively and efficiently. Address questions and educate patients, practices, and sales staff. Handle specified technical monitor issues. Redirect calls to subj...
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Quality Assurance Specialist (Call Center)
Valley National Bank
Wayne, NJ
$47,200 - $78,700 a year
Uses Quality Assurance monitoring to compile and track performance at team and individual level. Collaborates, recommends and participates in customer listening programs to identify customer needs and expectations. Provides trend...
3 weeks ago seen See more...
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Nursing Care Technician/On-Call/Markey Cancer Center BMT New
University Of Kentucky
Lexington, KY
The conditions of work may involve exposure to communicable diseases and injury from intractable patients or sharp instrumentsShift:ON CALL POSITION. This dynamic environment supports collaborative efforts among the nursing staff...
8 hours ago seen See more...
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LVN - Outpatient-Level II - Riverside Med Center - Endocrinology Clinic - On Call
Kaiser Permanente
Riverside, CA
Exhibits excellent customer relations with patients, visitors, providers, and co-workers; shows courtesy, compassion, and respect; conforms to the critical service standards established for the department. Provides therapeutic pat...
2 days ago seen See more...
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Quality Assurance - Call Center
Doheny's
Pleasant Prairie, WI
From $17 an hour
Overtime pay. Weekly pay. 3 years. 5 years. 8 hour shift. Pleasant Prairie, WI 53158: Relocate before starting work (Required)....
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Sr Clinical Quality Registered Nurse (Call Center)
Optum
Eden Prairie, MN
$67,800 - $133,100 a year
Strictly adheres to departments metrics and established advanced protocols and to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical inquiries, patient educat...
2 months ago seen See more...
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Inbound Call Center- HYBRID
At&T
Johnson City, TN
Youll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.. Youll instill confidence and loyalty in customers through thoughtful listening and utilizing y...
2 days ago seen See more...
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Call Center Campaign Representative- Wichita, KS or Dallas, TX
Envision
Dallas, TX
Careers with purpose. Teamwork environment. Amazing 401K Retirement Plan. Medical, Dental, Vision, FSA Plans. 10 Paid Holidays. PTO & Vacation. Receive and handle large amounts of inbound calls as assigned. Carefully record custom...
3 days ago seen See more...
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Call Center Campaign Representative Dallas, TX
Envision
Dallas, TX
Careers with purpose. Teamwork environment. Amazing 401K Retirement Plan. Medical, Dental, Vision, FSA Plans. 10 Paid Holidays. PTO & Vacation. Receive and handle large amounts of inbound calls as assigned. Carefully record custom...
3 days ago seen See more...
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Customer Service/Call Center Agent
Bcforward
Indianapolis, IN
The Remote Customer Care Agents will support the client. They will specifically support the users who utilize the Financial Banking Cards. In slower times, they will be able to support other areas of the business. This will only b...
3 days ago seen See more...
- View all Bcforward jobs - jobs in Indianapolis, IN
Call Center Representative
Bcforward
Tempe, AZ
Requirements. At least 6 months of Call Center experience. Strong computer and phone skills. Ability to use web-based computer applications. Excellent communication skills both written and verbal, and internal personal skills. Abl...
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Director, Call Center
Optum
Torrance, CA
Oversight and direct management of the support functions that allow for smooth operations of the Patient Support Center. Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage th...
3 days ago seen See more...
- View all Optum jobs - jobs in Torrance, CA
Call Center Customer Service Rep
Lkq Corporation
Grand Prairie, TX
Handle phone and emails from customers.. Call center functions to provide quality Customer Service.. Ensure the company establishes and maintains constant communication with customers.. Understanding of eBay and eCommerce sites (i...
3 days ago seen See more...
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Triage Registered Nurse - Hartford HealthCare Call Center
Hartford Healthcare
Hartford, CT
The Triage Registered Nurse-Access Center is a member of the Access care team, responsible for using decision making skills to assess patient needs. The Triage Nurse will apply clinical knowledge and judgment and use decision maki...
3 days ago seen See more...
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Call Center Supervisor (4112)
Three Saints Bay, Llc
Washington, DC
$64k-87k (estimate)
Maintains and improves Call Center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvem...
4 days ago seen See more...
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Call Center Manager (4095)
Three Saints Bay, Llc
Washington, DC
$103k-138k (estimate)
He/She is responsible for reviewing draft deliverables, including verifying data queries and reporting. As a more senior resource, the Call Center Manager is also responsible for analyzing business processes and recommending impro...
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ULINE- Call Center Representative - Now Hiring
Uline
Milwaukee, WI
$26.00 - $33.00 per hour
Process customer orders and inquiries in a collaborative Call Center using world-class technology.. Communicate with customers over phone, email and chat.. Help customers navigate Uline's website and online ordering.. Become a pro...
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