Call Center Manager

Location: Atlanta, GA, 30303

Skills: Call Center

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of Call Center representatives to ensure excellent customer service and satisfaction.

Responsibilities:

• Manage and lead a team of Call Center representatives
• Develop and implement strategies to improve customer service and satisfaction
• Monitor and analyze Call Center performance metrics to identify areas for improvement
• Ensure compliance with company policies and procedures
• Provide coaching and training to Call Center representatives to improve performance
• Resolve customer complaints and issues in a timely and effective manner
• Collaborate with other departments to ensure seamless customer experience
• Prepare and present reports on Call Center performance to senior management

Requirements:

• Proven experience as a Call Center Manager or similar role
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to analyze data and identify trends
• Experience with Call Center software and technology
• Bachelor's degree in Business Administration or related field