Call Center Manager

Job Description:

Elitelux Technologies, Inc. is seeking an experienced and proactive Call Center Manager to oversee our Call Center operations in Diamond Bar, CA. The ideal candidate will have at least 5 years of experience in Call Center management, fluency in English, and the ability to set up and manage a Call Center environment. This is a full-time, in-person position.

Responsibilities:

• Manage day-to-day operations of the Call Center, including staffing, training, and performance management
• Develop and implement Call Center policies and procedures to ensure efficient operation
• Monitor and analyze Call Center metrics to identify areas for improvement and implement strategies to enhance performance
• Train and coach Call Center agents to deliver excellent customer service and meet performance targets
• Collaborate with other departments to ensure alignment of Call Center goals with overall company objectives
• Maintain knowledge of industry trends and best practices in Call Center management

Requirements:

• Minimum of 5 years of experience in Call Center management
• Fluent in English, both written and verbal
• Proven ability to set up and manage Call Center operations
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Join our team at Elitelux Technologies, Inc. and play a key role in shaping the success of our Call Center operations. To apply, please email your resume to office@eliteluxtech.com. We look forward to hearing from you!

Job Type: Full-time

Pay: From $65,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Diamond Bar, CA: Relocate before starting work (Required)

Work Location: In person