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SalaryFB Doors Corporation, a Doors & Windows Dealer and Installation company, has an exciting opportunity available for a Call Center Manager to oversee our telemarketing Call Center.
The successful applicant will be responsible for directing agents’ workflow and workload as well as handling complaints, concerns and questions from customers.
We’re looking for a highly organized professional with management experience who can ensure the most efficient operations of our Call Center.
Your goal is to increase customer satisfaction and to ensure our agents meet their weekly, monthly and quarterly quotas.
Responsibilities and Duties
§ Hire, train and onboard new Call Center Agents as required to meet quotas
§ Provide coaching and assistance to Call Center agents on an ongoing basis
§ Process weekly sales leads reports for submission to management
§ Oversee and ensure conflict resolution between associates and customers
§ Ensure that all employees follow the company’s best practices for Call Center management and operations
§ Develop presentations and talks to motivate and educate Call Center agents
§ Communicate company goals to associates so every employee understands his or her role
§ Conduct periodic surveys of customers and potential customers to ensure quality control
Qualifications and Skills
Ø Bachelor’s Degree preferred
Ø 3+ years’ experience in telemarketing or an outbound Call Center environment
Ø Familiarity with telemarketing software systems
Ø Excellent communication, management, interpersonal and leadership skills required
Ø Advanced conflict resolution skills required
Ø Ability to work overtime as necessary to meet quotas and guide team
Job Type: Full-time
Schedule:
- Weekends as needed
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: In person
