Call Center Sales Manager

Call Center Sales Manager

Duties:

- Generate leads, establish, and nurture client relationships
- Oversee and manage the daily operations of the Call Center
- Develop and implement strategies to improve Call Center performance and productivity
- Monitor and analyze Call Center metrics to ensure targets are met or exceeded
- Train, coach, and mentor Call Center agents to enhance their skills and performance
- Conduct regular performance evaluations and provide feedback to team members
- Handle escalated customer complaints or issues in a professional and timely manner
- Collaborate with other departments to ensure seamless communication and coordination
- Stay updated on industry trends and best practices to continuously improve Call Center operations

Skills:
- Excellent verbal and written communication skills in English
- Strong sales and negotiation skills
- Proficiency within CRM software
- Experience in technology sales, telemarketing, or customer service
- Proven track record in business development and market expansion
- Ability to lead and motivate a team of Call Center agents
- Knowledge of outbound calling techniques and inside sales strategies

We offer competitive compensation packages, including benefits such as health insurance, paid time off, and retirement plans. Join our dynamic team and make a difference in the success of our Call Center operations!

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role.

Job Type: Full-time

Pay: $65,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 4 years
• 5 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Experience:

• Call center management: 5 years (Preferred)

Ability to Relocate:

• Orlando, FL 32811: Relocate before starting work (Preferred)

Work Location: In person