Call Center - Full Time

JOB DESCRIPTION:

Menards is seeking a customer-focused individual to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner!

CALL CENTER PRIMARY RESPONSIBILITIES:

Each Call Center Team Member provides direct customer service through oral and written communication via phone call, email, or text using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.

• Process sales and special orders based on Customer requests and need
• Provide clarification on Menards return policies and process returns accurately
• Ability to work both independently and on a team in a fast-paced work environment
• Ability to solve customer concerns and provide effective solutions in timely manner

JOB REQUIREMENTS:

Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm.

• Full time Team Members are offered flexible scheduling during Call Center hours of operation *AM availability preferred*
• Must be able to work ONSITE at the General Office in Eau Claire, WI
• Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
• Full Time Team Members must be able to work up to 40 hours/week - afternoon availability preferred
• Opportunities to work occasional overtime including weekends and holidays
• High school diploma or equivalent
• Strong customer service skills and the ability to handle customer inquiries in a professional manner

BENEFITS:

• Extra $3 per hour for weekend shifts
• Flexible Scheduling
• Store Discount
• Profit Sharing
• Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
• Medical Insurance and Dental Plans
• On-the-job training
• Advancement Opportunities

Menards Call Center Team Members work as a Team with one goal in mind – Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY