Call Center & Dispatch Representative

Do you have Call Center or Dispatch experience? Do you have a passion for helping others? Are you strong in multi-tasking, an excellent problem solver, and thrive in a fast-paced environment? If so, look no further, Pronto Plumbing, Heating, Air & Drains has the perfect job for you!

We are looking for a Call center / Dispatch expert to join our team in Camp Hill, PA. With outstanding service at the core of what we do for our customers, we offer the same level of service and benefits to our employees. For over 50 years, Pronto Plumbing Heating Air & Drains has been a trusted name in plumbing and HVAC services, and we want you to make us the last place you search for employment!

What We Offer!

· Top pay with bonus!

· Employee & Family Health, Dental & Vision Insurance

· We’ll Keep You Looking Great – Awesome Uniforms Provided!

· Life Insurance Policy

· Paid Time Off & Paid Holidays

· 401(k) Retirement Plan with Company Match

· Awesome Company Events!

· And much more!!!

What You’ll Do!

· Directly report to the Call Center Supervisor

· Understand the skill level of the technicians, the needs of the customer, and be able to match them for maximum results

· Estimate drive time accurately

· Contact customers to inform them of the technicians estimated time of arrival

· Keep customers informed of any changes that affect them

· Understand how to create a schedule and efficiently use the dispatch software

· Know the weekly on-call schedule for technicians

· Develop contingency plans for busy times; optimize the schedule

· Communicate, as necessary, with inventory personnel and parts people

· Monitor technician performance; record results

· Obtain and verify payment methods

· Prepare for the next workday (supplies, technicians in place, etc.)

· Participate in a rotating on-call schedule

· Schedule Service Calls

· Help with outbound calling

· Proficient writing & typing skills

What Makes YOU Great

· You have minimally 1 years of dispatch or Call Center experience

· You have excellent written and verbal communication skills

· Your outgoing and friendly personality

· Excellent customer service skills and the ability to make the customer your number 1 priority!

· Excellent problem-solving skills

· Willingness to learn the business and learn how to prioritize the most urgent customer calls

· You are able to hold service technicians accountable

· You have the ability to respond quickly and calmly to problems, schedule changes and emergency calls

· Contribute to our bottom line by maximizing revenue, nurturing customer relations and building a positive image

· Your strong administrative ability

· Ability to work alone or in a fast-paced team environment

· Your computer proficiency and the ability to learn new systems quickly

· High school or equivalent

· Superior work ETHIC

· Ability to pass a background check and drug screening

Apply today and grow your future by joining our amazing team!

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Rotating weekends

Work Location: In person