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Form of workJob Description
Title:Customer Service Representative
Temporary with potential of becoming Permanent
Schedule: M-F 8am-5pm with 1 hour lunch break
Pay Rate: $16-17/hr
Customer Service Representative Description
As a Call CenterCustomer Service Representative, you will deliver exceptional care to our customers. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our customers.
Customer Service Representative Responsibilities:
- Use all available resources to provide efficient and accurate solutions for Customer Service requests.
- Respond timely to incoming customer calls and return customer calls as needed.
- Work in partnership with operations, sales, and other departments to deliver customer satisfaction.
- Enter data accurately to document information and details about customer calls.
- Maintain a calm and respectful approach to addressing customer issues.
- Keep the office neat and clean
- Account management including taking phone payments, making collection calls and posting fees and payments from customers ensuring customer accounts stay current
- Maintain confidentiality of files and documents of the business
- Perform basic office duties such as answering telephone, directing calls, emails and fax
- Participate in tasks requiring added assistance
- Cooperate with co-workers to maintain a friendly work environment
- Assist with distribution of forms, continued education materials, correspondence and announcements to all employees and customers at appropriate times
- Provide relevant and understandable answers to customers about the company’s products and services depending on customer's situation
- Maintain a calm and respectful approach to addressing customer issues
Customer Service Representative Requirements
- Effective communication skills to interact positively with customers.
- High attention to detail to ensure information is processed accurately.
- Strong problem-solving skills to address issues with good judgment and available resources.
- Ability to maintain calm and focused in a high call volume environment.
- Prior experience in a Call Center or other Customer Service-related environment.
- Desire to help others and be a team player.
- Billing experience is preferred.
About Long's Human Resource Services
At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.
At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.
