Address
Form of work
SalaryWe are seeking a Contact Center Specialist to join our team! You will be responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in Customer Service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Main Job Tasks and Duties:
answer calls and respond to emails
handle customer inquiries both over the phone and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Education and Experience:
high school diploma or equivalent
proficient in relevant computer applications
required language proficiency
knowledge of Customer Service principles and practices
knowledge of Call Center telephony and technology
some experience in a Call Center or Customer Service environment
good data entry and typing skills
knowledge of administration and clerical processes
Key Competencies and Skills:
verbal and written communication skills
listening skills
problem analysis and problem solving
Customer Service orientation
organizational skills
attention to detail
judgment
adaptability
team work
stress tolerance
resilience
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Work Location: In person
