Address
SalaryAgile Decision Sciences is seeking a Bilingual Customer Service Representative in support of the DOT government agency National Highway Traffic Safety Administration (NHTSA) Hotline. You must reside in the DC/MD/VA area. This position will work from 11am to 7pm once training period is completed.
- Within a Call Center environment receive incoming calls and inquires regarding vehicle safety recalls, child safety seats, vehicle equipment, publications and other matters under the jurisdiction of NHTSA.
- Handle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following: prepare for incoming calls; speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers; screen calls effectively; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously; handle high volume calls expertly.
- Ensure the timely process through which Call Center problems are controlled and resolved.
- Identify the issue or problem of the inquiry and perform follow-up research to resolve any issues.
- High School Diploma/GED (Some college work desirable)
- 2-3 years work experience to include Customer ServiceCall Center or Retail Customer Service and Administrative work experience.
- Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficiency in Spanish
- Strong communication skills oral and written with effective research, organizational and time management skills
- Good problem-solving skills with the ability to multi-task and meet strict deadlines.
- US Citizenship is required and the ability to obtain a public trust security clearance
