Address
Form of workJob Description
Call Center Representative - Healthcare Reimbursement Contact Center
About Us:
Global Reimbursement Consultants, a vibrant leader in Healthcare Revenue Cycle services, is expanding our Customer Service team with opportunities for Call Center Representatives. We're dedicated to excellence in patient accounting and customer interactions. If you're passionate about providing outstanding Customer Service and are eager to learn about the dynamic field of medical billing, we want you on our team!
Position Overview:
Our Call Center Representatives play a crucial role in assisting patients with their medical billing inquiries. By joining our team, you will:
Address patient questions regarding billing statements and insurance coverages.
Assist in setting up payment plans and processing payments.
Offer information on financial assistance options.
Ideal Candidate:
Professional communication skills and a clear, polite demeanor.
Available for a full-time schedule, Monday-Friday from 8:00am-5:00pm.
Eager to learn and receptive to coaching. Our comprehensive training program covers Customer Service excellence, medical billing intricacies, and insurance navigation, making you proficient in using hospital EMR systems like EPIC.
Dependable, thrives in a fast-paced environment and possesses excellent time management skills.
Qualifications:
Proven experience in a professional Call Center environment.
Exceptional interpersonal skills, both in verbal and written communication.
Proficient computer skills and a quick typing ability.
A desire to make a positive impact on the community through your work.
We Offer:
A competitive starting salary of $17.00+ per hour, with experience-based increments.
Regular opportunities for performance bonuses and overtime pay.
A chance to grow your career in the booming medical billing industry with a company that offers extensive training and development opportunities.
Why Join Us?
Become part of a rapidly growing company that values its employees, offering unparalleled benefits and a professional work environment. Located in Gaithersburg, Maryland, GLOBAL has been a partner to healthcare providers since 1995, offering a range of revenue cycle solutions.
GLOBAL offers a flexible and professional working environment with competitive salaries, bonus incentive plans, health and dental insurance and much more. GLOBAL is an Equal Opportunity Employer.
