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SalaryExperienced Call Center/Appointment Center
The Call Center/Customer Service position assists in incoming call Lead Generation, Customer Service & Administrative duties necessary to operate efficiently and effectively. This individual will be responsible for assisting customer calls. This position requires strong communication skills, the ability to multi-task and an interested in working in a fast paced environment. A "CAN DO" attitude. This position reports to the Office Manager.
Customer Service
Answer multiple phone lines and convert leads to appointments for custom closets, garage, murphy bed, pantries and offices.
Initial point of contact on telephones
Convert leads to appointments
Check daily voicemails & return calls
Enter information into company Database
Take incoming phone calls to book follow-up appointments for designers
Check that appointments are confirmed each morning as needed
Process credit card payments for designers and installers
Process Internet Leads
Update Database per each client conversation
Update designer with Designer Availability
Create Client folders & labels for sold jobs
Scan completed jobs into electronic format
Unassigned Leads – follow up and contact clients
Additional duties as assigned
Computer Skills: Microsoft Office, ability to learn new software. Excellent phone demeanor. Multi-tasker. Attention to detail.
Be able to lift a minimum of 20 pounds
Must be able to successfully pass a Background check.
Full Time Position. Salary commensurate with relevant experience.
If you are motivated to success and passionate, then, you deserve to learn more about this opportunity!
Job Type: Full-time
Salary: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift 9am to 6pm
- Tuesday - Saturday
Work Location: In person
Can you type at least 40wpm?
Can you answer phones and type at the same time?
How are you with handling multiple different types of personalities?
How do you handle a frustrated client?
Are you able to work in a fast-paced environment?
Are Saturdays once a month going to be an issue? (this is non negotiable)
