Address
Form of workJob Description
Exciting Opportunity: Join Our Team as a Call Center Associate in Monmouth County, NJ!
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Our multi-specialty Ophthalmology practice in Monmouth County, NJ is actively seeking a full-time Call Center Associate to be the friendly voice and first point of contact for our valued patients.
REQUIREMENTS
We are searching for individuals with the following qualifications:
- Adaptability: Comfortable navigating a dynamic Call Center setting.
- Tech-Savvy: Proficient in using computer systems and applications.
- Communication Skills: Clear and effective verbal communication is a must.
- Multi-tasking Abilities: Ability to handle multiple tasks simultaneously.
- Team Collaboration: Work well as part of a team while also being independent.
- Punctuality: Reliable and punctual for scheduled shifts.
- Customer Focus: Passion for providing excellent customer service.
IDEAL CANDIDATE
We are looking for a candidate who:
- Enjoys engaging with people over the phone.
- Exhibits courtesy, professionalism, and a positive attitude.
- Demonstrates maturity, diligence, and attention to detail.
- Bilingual skills are a plus.
RESPONSIBILITIES
As a Call Center Associate, your responsibilities will encompass:
- Answering incoming calls and addressing patient inquiries.
- Recording and conveying messages accurately.
- Scheduling appointments and managing calendars.
- Verifying patient information and insurance details.
- Processing payments and providing assistance with billing inquiries.
- Utilizing Call Center software with precision.
- Collaborating with the team to ensure a seamless patient experience.
WORK SCHEDULE
Flexibility is essential, with occasional availability required on weekends and evenings.
BENEFITS
BENEFITS
- Competitive salary
- Health insurance coverage
- Retirement plan options
- Professional development opportunities
- Positive and collaborative work culture
If you are ready to contribute to a supportive and dynamic work environment, where your dedication to customer satisfaction is valued, we encourage you to apply. Join us in making a positive impact on the patient experience!
Apply now to embark on a rewarding career journey as a Call Center Associate!
