Call Center Agent/Delivery Dispatcher

POSITION SUMMARY: As a Call Center and Delivery Service Agent at Kolas, you will play a pivotal role, providing top-notch customer service and support while ensuring the smooth operation or our delivery services. Duties include:

Call Center duties:

· Answering calls promptly and professionally, providing accurate product information and guidance.

· Taking phone orders and correctly entering them into our POS system.

· Assisting customers with inquiries, concerns, suggestions, and order-related issues.

· Documenting all customer interactions and maintaining accurate records.

· Escalating issues to management when necessary.

· Communicating frequently with management to ensure accurate information is communicated to customers regarding promotions, goals, issues, etc.

Delivery Dispatch duties:

· Coordinating and scheduling delivery orders efficiently using POS and routing applications.

· Conducting second check on orders to ensure accuracy.

· Assigning delivery tasks to drivers and tracking their progress.

· Providing front-line support for drivers who need assistance on the road.

· Communicating with drivers to ensure timely and safe deliveries.

· Sending payment links to customers as needed.

· Responding to delivery-related issues and providing solutions.

REQUIRED EXPERIENCE, EDUCATION, AND SKILLS:

· Must be 21 years of age at the time of application.

· Minimum two years of Customer Service experience required.

· Retail sales and cash handling experience highly preferred.

· Friendly demeanor and professional phone etiquette a must.

· Call Center experience preferred but not required.

· Strong interpersonal and communication skills.

· Ability to multitask and stay organized in a fast-paced environment.

· Proficiency in computer applications and CRM systems.

· Effective time-management and problem-solving skills.

· Cannabis knowledge a plus.

· Delivery logistics knowledge a plus.

· Typing 50+ WPM preferred.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Expected hours: 29 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Required)
• Cannabis: 1 year (Preferred)
• Dispatching: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Work Location: In person