Call Center Agent

Job title – Senior Assistant Customer Support BPS Healthcare

Location: Sacramento, CA (Must be local to pickup work equipment from office)

Training and Work is Remote. They only want them local in the event the company decides to go back to onsite.

Start Date is April 16, 2024, that day they will pick up their equipment, then go home and start training the next day.

• Candidates must be legally authorized to work in the United States without sponsorship
• Candidates must reside within a 50 mile radius of Sacramento, CA
• Drug test is not required
• 2 Skills assessments required (Call Center and cognitive skills) - links to be provided after screening
• High speed internet speed test required - link to be provided after screening

Salary is $18/hour

Training is very strict - 6-7 weeks long, there is no time off during training.

Medical, dental, vision benefits package, and sick pay based on their state of residency (which has to be California so 24 hours/3 days)

No Vacation Time, No PTO

Candidates must be legally authorized to work in the United States without sponsorship

Drug test is not required

Member/Provider Agents are responsible for responding to basic to moderately complex member telephone calls in the 19 threshold languages, handling requests for claims detail reports (CDRs), responding to written member inquiries and conducting outbound call campaigns.

Essential Job Functions

• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
• Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs.

Basic Qualifications

• High school diploma or G.E.D.
• 6 months minimum, prefer one or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software Other Qualifications
• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions Work Environment
• Office environment (training will be delivered remotely, but agent must agree to work on-site after training is completed if required
• May require shift or remote work

Job Types: Full-time, Contract

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote