Address
Form of work
Salary- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
- Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all
- products, updating new account information and inputting call notes in GCM.
- Communicates with customers, colleagues, dental technicians and managers in a prompt articulate manner.
- Complies with customer service policies and procedures meeting Call Center operational standards.
- Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
- Assists customers in problem solving, planning, development and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
- Evaluates each case thoroughly and advises doctors on which product is the best for the particular case.
- Makes outbound calls on cases that need assistance.
- Maintains a day to day professional relationship with dental technicians and managers.
- Follows-up on specific requests made by the doctors on the particular cases.
- Seeks advice and input from the manager when needed.
Pay Range: $23.00-$23.00p/hr
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Application Question(s):
- Training for this role begins April 29th 2024 M-F 7:00am to 4:00pm, are you fully available?
Work Location: In person
