Call Center Agent (Remote)

We are having Open in-person interviews on March 6th!

Time: 9am-2 pm.

We would like to invite you to join us at 10850 Gold Center Drive, Suite 350 Rancho Cordova, CA 95670

Please respond and confirm if you can attend.

• Pay rates are based on experience - $16.50-$20.50
• Availability to work a shift between the hours of 5:00 AM to 6:30 PM Monday through Friday, and 5:00 AM to 6:00 PM Saturday and Sunday. Shifts are usually 4 weekdays and 1 weekend day. We are open 364 days a year, closing only on Christmas Day.
• Training will be on site - must be able to attend Monday through Friday in-person in Rancho Cordova, CA

This position works fully onsite throughout the 90-day training period, with potential to become hybrid with supervisor approval upon meeting required performance metrics.

*** Please note: our company follows federal guidelines, and even in states where marijuana is legal (recreational OR medical), a positive drug test will disqualify a candidate from employment***

• Please plan to dress in office attire - attire is business casual
• Please bring a copy of your resume if possible

This individual will be responsible for answering inbound customer phone calls related to the selling or donation of vehicles to Pick-N-Pull from private party customers or other entities with which the organization conducts business. The individual may also be responsible for placing outbound customer calls in response to phone, email, facsimile or electronic facsimile inquiries.

Essential Functions:

• Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
• Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
• Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
• Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
• Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns.
• Adhere to departmental standards of performance.
• Work effectively with other contact Center Agents, team leaders, supervisors and manager.
• Other duties as assigned.

Qualifications:

• High school diploma or GED required.
• 2 years recent Call Center experience preferred.
• Ability to fluently speak English required.
• Bi-lingual English/Spanish a plus, but not required.
• Good verbal and written communication skills.
• Dependable attendance record with good work ethic.
• Solid computer and keyboarding skills.
• Organized with attention to detail.
• The ability to work in a fast paced environment.
• Ability to work with a diverse customer base.
• Ability to multi-task.
• Available to work varied shifts, Sunday through Saturday, 5:00am to 6:30pm.
• Must be able to pass a drug screen and background check.

Physical Activities Required to Perform Essential Functions:

The ability to stand, walk and/or sit up to 90% of the time. Manual dexterity to reach and handle items with hands and arms. Ability to talk and hear; Peripheral and depth perception vision; Light to moderate physical activity performing non-strenuous, repetitive daily activities of a productive/technical nature.

Job Conditions:

Indoor office environment with adequate ventilation. Exposure to moderate noise levels (example: business office environment with computers and printers, light traffic.)

PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all U.S. new hires.

An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

Job Type: Full-time

Pay: $16.50 - $20.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Sacramento, CA: Relocate before starting work (Required)

Work Location: In person