Call Center Agent

RESPONSIBILITIES

· Deliver proactive patient care coordination

· High volume scheduling of healthcare and in-house screenings appointments.

· Conduct patient reminder calls and messages

· Consistently meet and attain required Key Performance Indicators (KPIs)

· Create agendas for the outbound calls to patients

· Provide a positive five-star customer experience

· Help to create health, conscientious and loyal patients

· Ensure complete, accurate data entry during the patient encounter

· In-depth knowledge of Nirvana Healthcare; this may include clarifying directions and describing the scope of basic services

· Forward patient concerns and inquiries to the appropriate individual/s to ensure expeditious follow-up.

· Maintain excellent attendance so that your department is always covered

· Serve as a team player

· Perform tasks independently and efficiently, with minimal supervision

· Meet additional performance expectations as communicated by your supervisor

REQUIREMENTS

· Ability to work at least 8 hours each day, 5 days per week, including weekends and evenings

· Have a patient and empathetic attitude

· Fluency in English and Spanish

· Demonstrate a professional demeanor with patients and staff

· Speak clearly and with a friendly tone in all interactions, on the phone and in person

· Comfortable working in fast-paced environments

· Excellent time management, attention to detail, precision, and accuracy in written reports and records

· A professional and personable demeanor, including maintaining composure in stressful situations, reliability, and integrity

QUALIFICATIONS

· High school diploma or General Education Diploma (GED)

· Previous experience as a customer service representative or in the hospitality industry

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person