Call Center Agent

Call Center Agent 

• Hours: Monday - Friday 9am-5:30pm or 8:30 am - 5:00 pm
• Compensation: $20+/hr
• Location: Florham Park, NJ -
  • *position can be in office, hybrid, or remote.
• Experience: 1-2 years * must have at least 1 year experience

We are excited to share a new opportunity! PrideStaff, has been asked to help an innovative and growing health insurance intermediary find a new team member. This is a Temporary-to-Hire position and a great career move for the right person with financial upside and promotion opportunity. Do you have a customer service background? Please apply directly or call 862-701-6950.

Call Center Agent Job Summary:

The Call Center Agent schedules patients for diagnostic procedures at contracted radiology facilities. The agent answers inbound calls and makes outbound calls as necessary to ensure the patient receives his/her services promptly.

Call Center Agent Responsibility:

• Answer incoming calls from claim adjusters, patients, facilities, referring providers etc.
• Work directly with Claim Adjusters providing concierge service to top tier clients.
• Follow Special Account Instructions delivering superior service to all client partners.
• Meet and exceed aggressive service level commitments.
• Complete pending patients call list assigned daily.
• Document each patient file accurately with details of the scheduling encounter and update all parties.
• Ensure appropriate scheduling documents are forwarded to radiology facilities.
• Use problem solving skills when faced with difficult situations.

POSITION REQUIREMENTS:

• At least 1 year inbound/outbound Call Center experience
• Bilingual English/Spanish a plus
• Experience with PIP/WC precertification preferred
• High School Diploma or equivalent
• Knowledge of ACD phones
• Problem Solving skills
• Excellent attendance and punctuality
• Ability to adapt to new and changing situations
• Ability to think under pressure and act accordingly
• Ability to work independently or as part of a group
• Excellent verbal and written communication skills

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Interested in this position?

Please apply directly or call our PrideStaff Morristown office at 862-701-6950.

Join Us.

PrideStaff Company Overview:

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.