Call Center Agent (Jc-405715)

The California State Lottery is looking to fill 3 Limited TermCall Center Agents/Program Technicians within our Sacramento Lottery Headquarters.

This assignment may be extended and has the potential to become permanent

Position Highlights;

• Answer and respond to incoming calls from the public and players regarding their Lottery winning claims via the Verizon Contact Center (VCC).
• Respond to customers and general public incoming calls regarding Lottery products and how to submit 2nd chance draw prizes
• Respond to calls from Lottery retailers, validating tickets when in-store equipment fails, or retailers are unable to do so

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• Generate supplemental funding for education. Each year the Lottery contributes approximately $1.8 billion. We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

Job Description and Duties:

In a Call Center environment, Under the general supervision of the Supervising Program Technician II, the Call Center Agent provides customer service using a telephone on a wide variety of Lottery-related issues to all Lottery customers including internal staff, players, retailers, and the public. This position requires knowledge of all Lotter Scratchers® and draw games, the California Lottery Act, Lottery gaming rules and regulations, multiple lottery programs, policies, security procedures, and overall Lottery operations. The position accesses highly sensitive computerized files from both the Lottery and vendors.

This position requires applicants to have completed the Program Technician exam/assessment. If you need to take the exam/assessment or if your score has expired, visit the following link: https://www.calcareers.ca.gov/JOBSGEN/0PBCZ.PDF

Desirable Qualifications:

• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively with teams
• Experience delivering superior customer service
• Strong organizational and time management skills
• Ability to interpret and apply specific rules, policies, and procedures.
• Ability to professionally interact with internal and external customers
• Excellent job performance
• Detail oriented
• Bilingual skills are desired, but not required

Position Location

Headquarters

700 North 10th Street

Sacramento, CA 95811

For more information about this opportunity, its benefits, and instructions on how to apply -- click the Apply button.

Job Type: Full-time

Pay: $2,917.00 - $3,920.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person