Call Center Agent

Join our team at our headquarters in Renton! We're seeking Call Center Agents to add to our Inside Sales Center. We are a leader in the window industry and looking for like-minded individuals to join and grow our organization. Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team!

Take a look into our Inside Sales Center as a whole: https://youtu.be/mejDqEmCNL0

Check out our Call Center Agent role: https://youtu.be/A4fhf5H4nxA

Pay is $23 hourly PLUS an uncapped bonus averaging $275 to $550 monthly.

This role will take place in-office at our headquarters in Renton, WA. We provide 3 weeks of paid training to get you started in this role. Ability to work evenings and weekends is required.

The Role - What You'll Be Doing:

• Meet or exceed incentive-based goals by converting inbound and outbound customer phone calls to appointments by using the company-prescribed script and methodology
• Actively make outbound phone calls to customers that have expressed interest in replacement windows from Renewal by Andersen. A successful Agent sells the value of scheduling an in-home consultation with a goal of converting the call to an appointment with our Design Consultant.
• Intermittently field inbound phone calls to schedule appointments.
• Navigate in multiple web-based computer systems while scheduling appointments and fielding/conducting phone calls.
• Meet regularly with coaches and direct Supervisor to provide and receive feedback on job performance.

What You’ll Bring – The Person

• High school diploma or equivalent experience
• Bi-lingual preferred but not required
• Inside sales and/or Call Center experience preferred
• Strong computer skills, and preferred experience using the following software: Microsoft Outlook, Microsoft Word, and Google Chrome
• Able to multitask and successfully navigate multiple software programs while communicating effectively with customers
• Self-motivated to achieve goals around number of calls and appointments scheduled
• Excellent communication skills, both verbally and in writing
• Able to work non-traditional hours, including evenings and weekends.

Benefits:

• In addition, we offer a full range of benefits including health, dental, vision, life, 401k with employer match, and more!
• Sales Contests
• PTO and paid holidays including a Flex Holiday off of your choice
• Amazing Corporate culture!

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you able to work evenings and 1 weekend day each week?
• This is an in-office role in Renton, WA. Does this work for you?
• Are you at least 18 years of age?

Ability to Commute:

• Renton, WA 98057 (Required)

Ability to Relocate:

• Renton, WA 98057: Relocate before starting work (Required)

Work Location: In person