Call Center Agent Ii - $1,000 Signing Bonus

at Umpqua Bank in Spokane, Washington, United States

Call Center Agent II - $1,000 Signing Bonus

Retail Banking Group

Spokane,
Washington

Description

About Us:

Umpqua Bank is a publicly traded financial holdings company which offers banking, lending, and wealth management services to our personal, business, and commercial customers. Headquartered in Lake Oswego, Oregon with 4,000+ employees and operations across Oregon, Washington, California, Idaho, Arizona, Colorado, and Nevada. It's an especially exciting time to join our team as, upon the completion of the merger with Columbia Bank, we grow to become a leading western regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

About the Role:

In this role, you will provide outstanding customer service to individuals contacting the Bank, by phone or online, by resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Bank products and services. You will perform specialty tasks and complete moderate to complex assignments.

+ Resolve customer problems such as: loan questions, debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.

+ Perform a variety of transactions on the customer's behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders.

+ Provide customer support for online banking including troubleshooting mobile devices and browser issues related to online banking. Provide customer support for loans, escrow analysis, and payment questions.

+ Utilize system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills.

+ Suggest appropriate products and services to existing and prospective customers and cross-sells other bank products and services.

+ Moderate supervision with latitude for independent judgment.

+ Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.

+ Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

About You:

+ Requires completion of high school, vocational training, or equivalent.

+ 1-3 years of Bank customer service experience, good knowledge of Bank's products and services.

+ Excellent verbal and written communication skills.

+ Knowledge of operational procedures, practices and policies.

+ Demonstrates the ability to sell Bank products and services.

+ Able to mentor new associates through on the job training.

+ Requires the ability to multi-task and work with over 25 software applications.

+ Requires intermediate computer skills, including MS Office and banking software.

+ Skill in basic troubleshooting: mobile devices, browsers, and other technology as it relates to online banking.

+ Thorough understanding of products and services offered by bank. Advanced knowledge in specialty area.

+ Excellent customer service skills and ability to work effectively with the public.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $19.00-$21.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.